What is Logiware?
Logiware is a software platform serving forwarders, NVOCC’s, and anyone that man-ages international shipments. Our software helps increase profitability, keep shipments on schedule, and improve visibility and collaboration with all stakeholders. Our services can help scale your business and handle peak periods. Our Company is headquartered in Atlanta, Georgia with a logistics service center in Bangalore, India.
What modules does Logiware offer?
Logiware has the following modules:
Shipments - Ocean, Air, Truck, Rail, Exports, Imports, Domestic, Foreign-to-Foreign, less than container load, full container load, roll-on/roll-off, break-bulk, and dangerous cargo.
Document Form Creator/Editor
What are the different package levels offered?
There are 3 package levels – Essential, Professional, and Enterprise.
The Essential package contains basic shipment operations and reporting.
The Professional package adds accounting, EDI, and rate management.
The Enterprise package adds order management, document creator, workflow, management, and customer portal.
Does Logiware support multiple languages, currencies, and office locations?
Yes, each user in Logiware can use the system in their own language. Invoicing, pay-ments, receipts, and other functions can be processed in any currency with real-time access to exchange rates. Multiple office locations can also use Logiware to do internal billing and send shipments from one office to another.
Can I give my customers and agents access to Logiware for selfservice and status tracking?
Yes. Logiware offers a customer portal that allows customers, agents, and other stakeholders
to create quotes, bookings, view documents, exchange notes, and track
Can Logiware automatically notify people as milestones and
tasks are completed?
Logiware has a full workflow management module that allows you to automatically send
notifications and documents to users and customers based on milestones and task
completion, escalate and alert supervisors and managers if tasks are at risk or behind,
and provide visibility of shipment milestones and task status.
Does Logiware have an integrated Accounting package?
Yes, Logiware has a fully integrated accounting package with Accounts, Receivable,
Accounts Payable, General ledger, Reports, and GAAP, accrual based.
Does Logiware have interfaces to Commercial Accounting Packages?
Yes, Logiware has interfaces to Quickbooks and Peachtree and can develop other interfaces
What EDI connectivity does Logiware support?
Logiware has the following EDI connectivity:
Ocean carriers for bookings and BL through the INTTRA and GTNEXUS portals.
eAWB's to airline carriers through IATA network.
AES/ISF/AMS with US Customs.
ASYCUDA interface for filing Manifest with countries using the UN ASYCUDA program.
Japan AFR with Japan
Truck rates through IMS (FCL) and CTS (LCL)
Industry standard ANSI X12 formats for Purchase Orders and Ship Notifications.
Industry standard ANSI X12 and XML for bookings and BLs with other forwarders/NVOCCs.
Banking standard format for ACH payment transactions
Banking standard format for Bank reconciliation transactions
How can I get my Carrier and Trucker Contract Rates and amendments into Logiware?
Logiware has an automated upload function that can load your rates into the system
from a spreadsheet format. We also have a team of specialist in our Bangalore, India
office that can take your contracts and amendments, format the spreadsheet, and load
the rates for you.
Does Logiware have interfaces with Trucking Portals for inland rates?
Logiware has an interface to IMS for full container load inland truck rates and CTS for
less than container load inland truck rates.
Does Logiware offer Staffing Services?
Logiware has a group of over 100 experienced people in Bangalore, India that can
perform most any task in the shipment process including operations and accounting. In
some cases, Logiware provides full back-office support by processing shipments from
start to finish, including customer and vendor communication.
How much does Logiware cost?
Logiware is priced per use per month based on the package level you choose, length
of contract, and the number of users you have:
Essential - $85 per user/month
Professional - $100 per user/month
Enterprise - $110 per user/month
Is there an implementation fee?
Yes, Logiware charges a one-time setup and implementation fee starting from $250
and increasing based on the number of users, to cover the following items:
Setup your system
Load your trading partner data (customer, vendors, etc.)
Setup users, configuration options, and system preferences
Establish and setup EDI connections
Review and adjust document forms
Load and setup accounting data
Can I start small and add more users later?
Yes, there is no minimum number of users with Logiware and you can add users at any
time at the contract rate. You DO NOT pay an additional implementation fee to add
How long does it take to implement Logiware?
Logiware’s standard implementation can be completed within 3 weeks. This includes
setting up your system, loading your data, configuring your preferences, and training. If
you have multiple offices or groups, require custom changes, or need multiple training
sessions for each group, then your timeline may be longer.
How can I get trained on the system?
Logiware has online training material and videos in multiple languages. Training material
and videos are also embedded in the system and can be accessed while using the
system for the specific area that you are working in. As part of your implementation,
Logiware will sample files in your system. Also during implementation, Logiware will
provide Q&A sessions to help you get comfortable with your new system. Support can
also provide ongoing answers at any time over chat, email, or GotoMeeting if needed.
Is there support available?
Logiware provides excellent support, 24-hours per day, 365 days per year. Support can
be accessed by email or chat. Most support tickets are resolved in minutes. Escalation
procedures are also in place to bring in programming and management support as
Are software upgrades included in my subscription?
Yes, bug fixes are done on a nightly and weekly release schedule as needed. Logiware
is always adding new features and enhancements to the platform and these are released
on a monthly cycle. These are included in your monthly user subscription.
Can I get custom changes made to the software or document
Your implementation fee includes a certain number of hours of document and report
changes. The Enterprise package also includes a Document Creator tool that allows you
to change any document form yourself. If you want Logiware to change the document
for you, you can send a marked-up copy, and we will change it for a small fee. Also,
program changes can be made for an extra charge. Logiware will always give you an
estimate in advance, and if approved will complete the change within that amount.
Can I import my current shipment data into Logiware?
Yes, Logiware has an import spreadsheet template that can import your shipment data
from another system.
Can Logiware build an interface to my old system and allow me
to use both systems during the transition?
Yes, Logiware has been successful building interfaces with our customer’s old system
and allowing them to transition into Logiware while still having the old system as a
safety net until all functions are migrated.
Where is the Logiware system hosted?
The Logiware system runs in the Google Cloud and is hosted in Virginia, California, and
Beijing, China. Logiware can be accessed via the internet anywhere in the world at any
How secure is my system and data?
Logiware is hosted and run in the Google Cloud with state of the art network security,
guarded access, climate control, redundancy, and operational processes in place. Logiware
uses multiple, load balanced servers and replicated databases to ensure that the
system will remain up and running even if a server or database goes down. With the
Google Cloud, Logiware can instantly move operations from one data center region to
another region if a problem occurs. Data backups are done in the Google Cloud
throughout the day, nightly, weekly, and monthly and stored in a different location.
Do you sell or give my data to anyone else?
Your data is owned exclusively by you. We will never sell, distribute, or provide any of
your data to anyone else without your direction and approval.