Every email and message, in the context of the shipment.
Connect your corporate Outlook or Gmail, send and receive emails from your own account, and keep every conversation organized by MBL, HBL, Booking, or Quote. Add Microsoft Teams and Slack for real-time operations chat, plus WhatsApp and SMS to reach every contact on the channel they prefer — all inside Logiware.
Your inbox, connected to your freight operations.
No more switching between your email client and your TMS. Logiware connects directly to your corporate email — every message you send or receive is captured in the shipment it belongs to.
Connect Outlook or Gmail
Authenticate your Microsoft 365 or Google Workspace account via OAuth. Logiware never stores your password — it uses secure tokens scoped to mail.
Send from your own address
Every email sent from Logiware goes through your connected mailbox. Recipients see your real corporate address, not a system alias.
Receive in shipment context
Incoming emails are matched to shipments automatically. Open a booking or MBL and see the full conversation thread alongside documents and milestones.
Full-text email search
Search across every email in every shipment. Find that rate confirmation or customs query in seconds, even if the original thread is months old.
Every shipment has its own email address.
Each MBL, HBL, Booking, and Quote in Logiware gets a unique email address. Share it with carriers, customers, or customs brokers — anything sent to that address is automatically filed in the right shipment with attachments indexed and searchable.
- Carriers send arrival notices directly to the MBL inbox
- Customers reply with booking confirmations to the booking address
- Customs brokers file entries against the HBL email
- Attachments are auto-extracted and linked to the shipment record
Shipment-organized team chat, right where your team already works.
Logiware integrates with Microsoft Teams and Slack to create channels or group chats for each shipment. Your operations team discusses exceptions, shares updates, and resolves issues without leaving their preferred chat tool — and every message stays linked to the shipment record.
- Auto-create channels per shipment, booking, or quote
- Cross-link chat messages with Logiware milestones and documents
- Notify the right ops team members when shipment events occur
- Search chat history from within the shipment record
Teams
SlackReach every contact on the channel they prefer.
Not everyone lives in email. Logiware sends shipment updates, delivery confirmations, and document links via WhatsApp and SMS — so drivers, overseas agents, and customers get the message wherever they are. Every conversation is logged in the shipment record alongside emails and chat.
WhatsApp Business
Send shipment updates, delivery confirmations, and document links via WhatsApp — the messaging platform your overseas partners and customers already use every day.
- Automated milestone notifications — vessel departed, arrived, cargo released
- Two-way messaging: customers reply directly and the message lands in the shipment
- Send documents, photos, and tracking links in the chat thread
- Template messages for arrival notices, delivery confirmations, and payment reminders
SMS notifications
Reach drivers, warehouse contacts, and customers who don't use email or WhatsApp. SMS notifications for pickup readiness, delivery windows, and urgent exceptions.
- Driver dispatch alerts — pickup ready, gate appointment, delivery ETA
- Customer notifications — cargo available, payment due, document required
- Delivery confirmation with proof-of-delivery link
- Fallback channel when email and WhatsApp are not available
Unified communications in four steps.
Authenticate your Microsoft 365 or Google Workspace via OAuth — done in under a minute.
Each MBL, HBL, Booking, and Quote gets a unique email. Share them with carriers and partners.
Open any shipment to see every email, attachment, chat, WhatsApp, and SMS — no more searching across channels.
Teams, Slack, WhatsApp, SMS, or email — every message lands in the shipment record automatically.
Stop losing emails in personal inboxes.
See how Logiware keeps every freight email and team message in the shipment where it belongs. Book a demo and we'll connect your mailbox live.